Candid does not handle the donations made through our partner sites. We only provide them your organization's information.

Network for Good

Donations made to your organization through the Donate button on your nonprofit profile page are managed by our partner Network for Good. You can contact Network for Good directly for donation information at help@networkforgood.com or by phone at 888-284-7978.

Network for Good will automatically send your monthly donations to you via check. Check disbursements occur around the 15th of the following month. For example, your donations from January 1st to January 31st will be mailed to you by the 15th of February.  

Want to speed things up? Network for Good allows you sign up for direct deposit. Click here to learn how

It is free to enroll and you will receive your donations directly to your back account (no waiting by the mailbox)! Your donations will still be disbursed directly to your bank account once per month, on the 15th of the month following the date of the donation, saving you time waiting for the mail and at the bank! 

Is there a processing fee for the Donate Button? Yes, we have partnered with Network for Good to provide the Donate Button. Network for Good retains 4.75% of each donation to cover processing costs. This is lower than our previous donation processor, who retained 5.99%.

Candid waives any additional fees and does not take a percentage per donation.

Facebook Fundraisers

Donations are paid out to your nonprofit depending on where and how your organization is registered. Differences between payouts are highlighted below:

If you have any questions or want more information on:

  • Checks your non-profit received that say “donated via Facebook”

  • General questions on Facebook fundraisers

Please contact Facebook here and they'll be able to assist you with any questions within 48 hours. Please make sure you are logged on Facebook to access the form.

You may also want to reach out to Network For Good; they actually process the donations for the Facebook Fundraisers and might be able to tell you when the donations will be disbursed to the nonprofit organization. The telephone number for Network For Good is 888.284.7978.

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