To claim your Nonprofit Profile, you must first create a personal account on GuideStar. We highly recommend you create your account using an email address associated with your organization, as this may grant you immediate access to your profile once you submit your request to claim.
Submit a Request to Claim Your Profile
- Sign in to guidestar.org.
- Click Update Nonprofit Profile at the top of the home page.
- Click the blue Get Started Now button.
4. Search for your organization by name, Employer Identification Number (EIN), or
headquarters. Please note, your EIN must be in the following format: 12-3456789.
5. Fill out a brief form. Please include all applicable information, as this will help us
verify that you're a legitimate representative of your organization.
6. Once you click submit, your information will be sent to our support team, who will
review your request within 2-3 business days.
Upload Additional Documentation
If your organization does not have a website or you do not have an email address associated with your organization, we will need additional documentation in order to approve your request.
- Start by clicking Upload Documents Now.
- Note: If you do not have the documents available, you can click on Email me a Request. We will send you an email with a link to upload your documents when you're ready.
- Click Add A Document to upload either an IRS EIN Issuance Letter or an IRS Issued Letter of Affirmation.
- Click Submit Request to send your documents to our support staff. We will review your request as quickly as possible and in the order it is received.
What's an IRS EIN Issuance Letter? A confirmation letter that was sent to your organization after being assigned an Employer Identification Number (EIN) with the IRS.
What's an IRS Issued Letter of Affirmation? A letter your organization request from the IRS to confirm an organization's tax-exempt status or to reflect a change in its name or address. Click here for more information.
Please note, no other documents, including a Letter of Determination (A letter issued by the IRS when an organization is granted tax exempt status), will meet this requirement.
What if I don't have either of these documents?
If you do not have a Letter of Affirmation, please contact the Nonprofit Division of the IRS at (877) 829-5500 (toll-free number). The IRS call center is open 8:00 a.m. to 5:00 p.m. ET.
If you do not have an EIN Issuance Letter, please contact the Business and Specialty Tax Line and EIN Assignment Department of the IRS at (800) 829-4933 (toll-free number).The IRS call center is open 7:00 a.m. to 7:00 p.m. Local Time. If your organization is under a group exemption, please use this contact number as well.
While You're Waiting for Approval
We will initially grant you access to the profile you're requesting to claim. You're welcome to add information, however, you won't be able to publish this information or make it publicly available until your request has been approved. In this case, you will see a bright blue banner on the bottom of your screen while you're making edits to your profile.
What happens next?
If you are approved, you will receive an email confirming you now have access to your profile. Sign out of your GuideStar account and sign back in to reset permissions. You will now be able to publish changes to your profile. Updates will appear on your Nonprofit Profile within 24 hours after publishing.
If you are not approved, don't worry, your updates will not be lost. You will receive an email from us letting you know what additional information we will need to verify your identity and affiliation with your organization. We want to keep your profile secure and ensure that only an organization's representative can change it.