Account Help

How to access products, update account settings, and register an email address with GuideStar.

18 articles in this collection
Written by Robin Burdick

One Login for Candid Websites

Written by Robin Burdick
Updated over a week ago

How to Reset your Password

Written by Robin Burdick
Updated over a week ago

How to Create an Account on GuideStar

Register your email address with GuideStar to access nonprofit information and verify your email.

Written by Robin Burdick
Updated over a week ago

GuideStar Account Help

Register with GuideStar, access your account, and update account settings.

Written by Robin Burdick
Updated over a week ago

Access My Account Settings

How to access products, account settings and license Agreements.

Written by Robin Burdick
Updated over a week ago

How to Update your Registered Email Address

Your email address has changed, how to update it on GuideStar

Written by Robin Burdick
Updated this week

Supported Browsers

The browsers that work best with GuideStar products and services.

Written by Robin Burdick
Updated over a week ago

Try This If You Are Experiencing Technical Issues

GuideStar thinks I'm a bot or I'm having issues updating my nonprofit profile.

Written by Robin Burdick
Updated over a week ago

Contact Candid Support

Still need help?

Written by Robin Burdick
Updated over a week ago

Update Account Settings

How to Update Your Password

Update your password in account settings.

Written by Robin Burdick
Updated over a week ago

How to Update Billing Information

Update billing information in account settings.

Written by Robin Burdick
Updated over a week ago

How to Cancel a Subscription (Update Automatic Renewal)

Update/Cancel auto-renew for product subscriptions.

Written by Robin Burdick
Updated over a week ago

How to Assign New Users to Product Subscriptions

Assign Users by entering the email addresses of your individual users.

Written by Robin Burdick
Updated over a week ago

How to Locate Products Purchased

Find products purchased in account settings.

Written by Robin Burdick
Updated over a week ago

FAQs

I Registered but I Still Can’t View Any Nonprofit Profiles

Did you verify your email address?

Written by Robin Burdick
Updated over a week ago

I Just Tried to View a Nonprofit Profile, and I Got a Message that I Need to Register First. Why?

Register now for detailed data on thousands of nonprofits.

Written by Robin Burdick
Updated over a week ago

How Will Registering Improve My Experience on GuideStar?

We want to learn more about you.

Written by Robin Burdick
Updated over a week ago

Does Registering Mean You’ll Start Charging Me for Using GuideStar?

Registration is free.

Written by Robin Burdick
Updated over a week ago