Access My Account

  1. Sign in to
  2. Click on your name in the right corner of the home page.
  3. Choose My Account.
  4. Choose Manage my Subscriptions.
  5. If you have a renewable product such as GuideStar Premium, click Stop Renewal.
  6. Click the blue Stop Renewal button at the bottom of the page.

A confirmation showing auto-renewal was successfully stopped will appear on-screen. If you do not see this confirmation page, please refresh your session and repeat these steps to confirm the renewal has been stopped.

Please note that subscriptions and "pay as you go" report purchases are non-refundable (subject to terms of applicable product license agreement).

What's Next

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